Frequently Asked Questions (FAQ)
AlphaStrive Services
📍Shop 3, Marjan Plaza Shergarh
📞03135646947
What does AlphaStrive Services specialize in?
AlphaStrive Services is an IT services provider dedicated to offering a range of technology solutions for businesses, including, but not limited to, software development, IT consulting, maintenance, and system integration.
Where is AlphaStrive Services located?
Our office is located at Shop 3, Marjan Plaza Shergarh.
How can I get in touch with AlphaStrive Services?
You can contact us through the following channels:
📞03135646947
What are your standard operating hours?
Our core business and support hours are generally 9:00 AM to 5:00 PM, Monday through Friday. Specific 24/7 emergency support is available depending on the service level agreement (SLA) you purchase.
Services and Solutions
What specific IT services does AlphaStrive offer?
We offer a comprehensive suite of services, typically divided into three main areas:
- Software & Development: Custom application development, web development, and database management.
- Infrastructure & Support: Managed IT services, network setup, and technical troubleshooting.
- Consulting & Strategy: IT strategy planning, technology stack auditing, and digital transformation roadmapping.
Do you only work with large businesses?
No. AlphaStrive Services works with clients of all sizes, from small and medium enterprises (SMEs) requiring outsourced IT support to large corporations needing specialized custom software development.
What is a Service Level Agreement (SLA)?
An SLA is a contract between AlphaStrive and the client that defines the level of service expected. This includes metrics like response time for support tickets, uptime guarantees for managed systems, and resolution targets.
Can you help us migrate our existing data to the Cloud?
Yes. Cloud migration is a core service. We assist businesses in moving their infrastructure, applications, and data to secure cloud platforms (like AWS, Azure, or Google Cloud) to improve scalability and reduce costs.
Engagement and Support
How does the process of starting a project work?
- Consultation: Initial discussion to define your requirements and business goals.
- Proposal: We provide a detailed scope of work, timeline, and pricing (quotation).
- Agreement: Once the contract (SLA/SOW) is signed.
- Execution: Project development and implementation begins.
What is your policy on intellectual property (IP)?
For custom software development projects, the client retains 100% of the intellectual property rights upon final payment for the services, unless otherwise specified in the contract.
What kind of technical support is included?
Basic support is included with all active contracts. For managed services clients, we offer tiered support (Level 1, Level 2, and Level 3), often including remote monitoring and proactive maintenance to prevent issues before they occur.
What technology stacks do you specialize in?
Our expertise is broad, covering major stacks such as modern JavaScript frameworks (React, Angular), Python (Django, Flask), Microsoft/.NET, and native mobile development (iOS/Android). We select the best technology to meet the client’s specific business need.
How are costs calculated for IT Services?
Costs can be structured in a few ways:
- Fixed-Price: For projects with a clearly defined scope and deliverables.
- Time & Materials (T&M): For flexible, ongoing projects or consulting engagements.
- Retainer/Subscription: For ongoing Managed IT Services (monthly fee).
Do you offer training for new systems you implement?
Yes. Comprehensive training for end-users and administrators is a standard part of our system deployment process, ensuring your team can efficiently utilize the new technology.
Contacts for communication
📍Shop 3, Marjan Plaza Shergarh
📞03135646947