Refund Policy
AlphaStrive Services
📍Shop 3, Marjan Plaza Shergarh
📞03135646947
Due to the nature of IT services – which involve time, labor, and customized digital assets – our refund policy addresses service cancellation and performance failures rather than physical returns.
Applicability
This policy applies to fees paid for custom software development, consulting retainers, and subscription fees for Managed IT Services (MIS).
Managed IT Services (MIS) Refund
Monthly subscription fees for MIS are non-refundable once the service period has begun. If the client cancels the subscription, the service will remain active until the end of the current paid billing cycle.
Custom Development Project Cancellation (Client Side)
If a client terminates a fixed-price development project before completion, the client will be billed for all services rendered up to the date of written termination, calculated based on the completed project milestones or the accumulated billable hours, whichever is greater.
Deposit and Setup Fees
Initial setup fees, discovery phase charges, and project deposits (often 25-50% of the total cost) are generally non-refundable as they cover immediate resource allocation and foundational scoping work.
Performance Failure Refund
If AlphaStrive fails to meet critical performance metrics explicitly defined within the signed Service Level Agreement (SLA) (e.g., response time guarantees for critical incidents), the client may be eligible for a service credit on the next billing cycle, as outlined in the SLA’s penalty clauses.
Consulting and Advisory Fees
Fees paid for completed consulting, auditing, or strategic advisory reports (e.g., technology stack audit) are non-refundable once the final deliverable report has been presented and accepted by the client.
Client Non-Cooperation
No refunds will be granted if project failure or delay is directly attributable to the client’s failure to provide necessary access, data, or feedback required for AlphaStrive to perform the services.
Refund Request Procedure
All refund requests must be submitted in writing via email to solutionsbyteboost@gmail.com, detailing the service, the amount, and the specific reason for the refund claim.
Timeframe for Resolution
AlphaStrive will review and respond to the refund request within 10 business days. Approved refunds will be processed within 30 business days via the original payment method, or an agreed-upon alternative.
Third-Party Costs
Any costs incurred by AlphaStrive on behalf of the client for necessary third-party services (e.g., software licenses, domain registration fees, cloud hosting costs) are the client’s responsibility and are not eligible for refund.
📍Shop 3, Marjan Plaza Shergarh
📞03135646947